Updated: March 30, 2021
Who we are
This website is owned by Brigitte Verguet and Edited by Thomas Verguet. Please consult https://whisperingdoors.com/store/legal-notice/ for more information.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
When you place an order, we collect your personal information (name, address, telephone, email) in order to be able to properly process your order (order, invoicing, tracking and delivery).
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We may collect information allowing us to improve our website, our products and our services, in particular by means of cookies and the statistical measurement tool Google Analytics.
Who we share your data with
Plugin installed on this website : TranslatePress (Translation plugin), Woocommerce, Site Gateway (card payment), Paypal (Paypal Payment).
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Our online store is based on the WordPress plugin: WooCommerce. This plugin integrates the management of our user accounts on our website. Here are our current settings regarding the retention of personal data for this plugin:
– Retention of inactive accounts: 36 months
– Retention of pending orders: 15 days
– Retention of failed orders: 1 day
– Retention of canceled orders: 1 day
– Retention of completed orders: 12 months
– Storage of Stripe data (banking information): 12 months
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Plugin installed on this website : TranslatePress (Translation plugin), Woocommerce, Site Gateway (card payment), Paypal (Paypal Payment). Also the newletter data is passed to SendinBlue. To subscribe, you have to accept SendinBlue Policy.
How we protect your data
The personal information we collect is kept in a secure environment and those working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:
SSL / HTTPS protocol
Access management – Authorized person
Database / server backup
What data breach procedures we have in place
If a data breach has occurred on the site, we will immediately inform the user about it.
Complaint to the competent authority
If you consider that this site does not respect its obligations with regard to your personal information, you can address a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by following the following link: https://www.cnil.fr/fr/plaintes/internet.